If your old device was lost or stolen and you had registered the Bendigo Bank app on it, you should also deregister it as an extra security precaution: This will unlink the app on your old device so it can no longer be used with your e-banking account. To set up the app on a different device, you will need to download it on that device and contact us to link it to your e-banking account. The Symantec VIP Access app cannot be transferred from one device to another. Mandatory options are greyed out in your multi-factor authentication settings and cannot be changed. You are required to use multi-factor authentication for some e-banking services like updating your contact details and adding new Pay Anyone contacts. Select the Settings tile (found in the More menu in the Bendigo Bank app).To change your multi-factor authentication settings: You can then paste it in the security token field in e-banking. The 6-digit code can be copied to your device’s clipboard by holding down on it. Once set up, enter the 6-digit code any time you are prompted for a security token in e-banking. We will only ask you for the Credential ID of your security token so we can link it to your e-banking account. You should never share the 6-digit code generated by your security token with anyone. We will link your security token to your e-banking account using the Credential ID.Provide your security token’s unique Credential ID number. ![]() Visit your local branch or call us on 1300 236 344.Download the Symantec VIP Access app from the App Store or Google Play.
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